TERMS AND CONDITIONS
Service is only provided if you are aged 16 or over and are not registered blind or partially sighted.
You are in possession of a written prescription for your spectacles that have been given to you by a suitably qualified person in the last 24 months (or 12 months if you are aged 70 or over)
Your orders to One 2 One Eye Care must be completed in person following a full and free consultation.
Home visit requests are only agreed and carried out providing you are accompanied by a second person known to you to be present at the time and duration of our meeting.
Service provided to London and Home Counties by appointment only.
All complete orders are only processed for completion following a 50% deposit payment of the total order value at the time of purchase.
Designer brand frames subject to stock availability at the time of ordering and not available- stock order is subject to further delays in turnaround time.
You may return, exchange, or receive a full refund on your glasses if you are unhappy with them for any reason, providing it is requested within 30days of you collecting your glasses.
All designer frames supplied come with 12-month manufacturer warranty.
Your orders to One 2 One Eye Care must be completed in person following a full and free consultation.
It is always the prescriber responsibilities (the optician who carried out your eye test) for any visual discomfort or unclear visions once you have collected your glasses. On this unfortunate circumstance, you will be fully refunded for your order by one 2 one Eye Care providing it is requested within 30 days of your collection.
One 2 One Eyecare is a direct mobile service without an optical outlet and is unable to redeem any NHS vouchers issued by your optician.
Your personal information at one 2 one Eye Care is kept strictly confidential and will not be passed or used by any other outside organisations. Your Eye Test prescription details are kept confidential for three years cycle.
One 2 One Eyecare is a registered business with annually approved CRB check managed by a single business owner.